about Nichols & phipps
A great customer experience depends on the people behind the Nichols & Phipps brand name.
We would love to introduce you to some of the members of our team.
Frederick S. Petrus, CPA, MBA
President and Chief Operations Officer
Owner and president, Fred Petrus has knowledge and experience in all areas of the business. You can feel good about hiring Nichols & Phipps because it is under the leadership of a Master HVAC tech, Master Plumber, Master Technician and a real estate professional. Plus, he holds a class “A” contractors license, has an MBA and is a CPA certified to work in both Virginia and Maryland.
This wide range of knowledge and experience, plus a passion for doing things the right way means that Nichols & Phipps has the best leadership possible. Sit down and talk with Fred and you’ll realize how important great customer service is to him too. One of his biggest pet peeves is when companies use free repair call offers to get in the door with the goal of finding things to sell the customer and to pad the bill to pay for the “free” service call. This will never be the case at Nichols & Phipps. The free repair call tactic does not fit with the company values. Honesty is more than just a buzzword, it is the way we run the company.
If you have any questions or concerns for our management staff, feel free to contact me today at (703)-670-8519. Our team is looking forward to working with you and fixing what needs to be fixed.
Chris D. Malzahn
Vice President and General Manager
Chris is an essential asset to the company. He plays many roles in the successful management of the day-to-day operations of the Company. His true dedication and hard work assure our Plumbing, HVAC, Construction and Electrical Divisions are functioning properly without any interruptions that could possibly impact our true success. Chris has been with the Company since February 2003. Chris brings 35+ years of experience in the Plumbing, HVAC and Electrical Service industries. Chris strives to achieve 100% Customer Satisfaction.
Chief Financial Officer
Mary is responsible for all aspects of the Company’s Accounting, Treasury and Financial Analysis Functions. She brings over 31 years of accounting/financial experience, including positions as Controller for a commercial and residential central heating and cooling specialists, plumbing services and piping contractors for over 16 years. Mary also served as an Accounting Manager for a builder/developer, a Senior Accountant for a regional bank’s real estate finance division and an Accountant with a national financial services corporation. She holds a Bachelor of Science in Finance from Virginia Commonwealth University.
Pam was an original employee of Nichols & Phipps. From day 1, Nichols & Phipps mission of providing 100% Customer Satisfaction was embodied in her work ethics. She brings with her over 29 years of accounting experience. She handles Accounting Functions such as cash management, payroll, accounts receivable, accounts payable, contract billing and etc…. Pam also oversees the dispatch staff and handles all Human Resources matters. She treats every employee with respect. As you can see, providing invaluable company support.
Daniel E. Graumann
Residential Construction Manager and Vice President
Danny is the knowledge behind our full service Construction Company. He has been with us for over 11 years, but brings his extensive expertise with over 47 years in the business, whether it is construction of commercial buildings, commercial build outs, residential additions, remodeling projects or building average to high end/luxury homes from the ground up. Danny holds a Virginia Class “A” Contractors License in General Construction and a Builders/Developers License. His customers praise his superior quality workmanship. Most of work is referrals by very satisfied homeowners.
Operations Coordination Manager
Deloris’ background is in Customer Service; her goal is making sure that all customers are treated with the utmost of care. She is primarily responsible for our Commercial HVAC Division as well as our Electrical Division but oversees all aspects of the Dispatch Department from scheduling to billing. She is dedicated to our family of customers and their needs as it relates to HVAC/Plumbing/Electrical work. She has worked in the Customer Service industry for over 15 years and brings a wealth of knowledge with her.
Heating & Cooling Division
George E. Joseph, Sr.
HVAC Operations Manager
George manages several departments including Commercial HVAC Service and Installations, Residential/Commercial Electrical Service and Commercial Refrigeration Service. He has run these divisions very effectively for over 5 years. George brings to the table over 29 years experience in the HVAC, Electrical Service and Commercial Refrigeration industry. He is a licensed Master Heating, Ventilation & Air Conditioning (HVAC). He holds a CFC 608 Universal Certification and numerous Certified Customer Service training programs. He strives to provide 100% Customer Satisfaction and happiness. He believes you should always do the right thing, but utmost be honest and fair to your customers. George is married with 3 grown children. He enjoys fishing, racing, football and swimming.
Kevin “Cody” Hensley
Residential HVAC Service Manager
Kevin has 15 years in field experience with a majority of that time spent doing customization in the layout of zone controlled systems on fully communication geothermal, conventional forced air, heat pump, and hydronic systems, as well as Solar setups on roof, mounted and ground grid setups. Always willing to go out of the way to make sure any work done is completed with a 100 percent expectation at a minimum.
Mechanical Engineer/Senior Estimator
Muhammad Usman has been our Mechanical Engineer/Senior Estimator since May 2016. He received his Bachelor of Science in Mechanical Engineering from the University of Azad Jammu & Kashmir in 2011. Now pursuing his Master in Mechanical Engineering from Old Dominion University. He has been working on various Design, Estimation, Maintenance and Installation of Mechanical and Plumbing Systems.
HVAC Installation Manager
Jose has 12+ years of Commercial and Residential HVAC Installation experience with us. He has a total of 14+ years in HVAC Installs and is an expert of ductwork design and has an additional 18 years skilled in designing and installing commercial ductwork. Jose designs ductwork and HVAC systems for new homes and renovations. He has extensive knowledge from working on geothermal systems and water source units/heat pumps. He is a licensed Master Heating, Ventilation & Air Conditioning (HVAC). Jose believes you have to provide what the customer needs, give them choices and be honest with them. He treats the customer or contractor in a professional manner, taking care of them like he would take care of his own home.
Plumbing Service Manager/Water Treatment Specialist
Brent has been with us for 7 years bringing 18 years of expert experience with Water Treatment Service and Installation of all types of Water Filtration Systems. He has experienced in Residential and Commercial Systems and addresses problems in both municipal or well water. Honesty and Fair Pricing are his work trademarks. Always ready to offer Free Water Analysis and provide services for your Water Treatment needs.
Charles “Cary” W. E. Ritchey, III
Vice President, Electrical Operations Manager and Senior Estimator
Cary heads up our Electrical Contracts Division for 10+ years. He has 29+ years of Commercial and Residential Electrical experience, including running and managing his own company and preparing estimates for electrical contracts. He works with general contractors, engineers, county inspectors, architects, superintendents and other subcontractors to ensure the field projects run smoothly and get completed in a timely manner. Cary actual works with his technicians on a daily basis. He believes everyone needs to carry their own weight and they will respect you more if you show them the same respect as you would want yourself. Cary is a licensed Master Electrician and holds Certifications in Edwards FSA fire alarm systems, Leviton structured systems and Leviton Vista RF lighting controls. He has been married for 28 years with 2 children. Family has always come first for Cary and he carries that value to the workplace.
Office / Support Staff
Tiffany has worked in the Customer Service and Dispatching industry for over 5 years. She handles our Residential HVAC and Plumbing Service invoices and purchase orders as well as our Residential Comfort Club Agreements. When it comes to Customer Service, she knows how to listen, by giving her full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. She empathizes and solves all customer related issues efficiently. She has a great ability to multitask, work under pressure and meet deadlines in a timely manner.